At BAL Drylining, Ceilings, Partitions & Construction, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us, whether through our website, by email, or other communication methods.
1. Information We Collect
We may collect and process the following types of personal information:
- Personal Details: Name, email address, phone number, and any other information you provide when contacting us or using our services.
- Project Details: Information related to your project, including property addresses and specific requirements.
- Technical Data: Information about your device, IP address, and website usage, collected through cookies and similar technologies.
- Payment Information: If applicable, we may collect payment details for invoicing purposes.
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our services, including responding to enquiries and fulfilling projects.
- Process payments and send invoices.
- Improve our website and services by understanding user behaviour and preferences.
- Communicate with you about updates, offers, or services (only with your consent).
- Comply with legal obligations and ensure the security of our business operations.
3. How We Protect Your Information
We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. This includes:
- Secure storage systems and encryption of sensitive data.
- Restricting access to personal information to authorised personnel only.
- Regularly reviewing our data protection practices to maintain compliance with regulations.
4. Sharing Your Information
We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information in the following circumstances:
- Service Providers: With trusted third-party contractors or suppliers who assist in delivering our services.
- Legal Obligations: If required by law, to comply with legal processes or protect our rights.
- Business Transactions: In the event of a business merger, sale, or acquisition, your information may be transferred as part of the transaction.
5. Your Rights
You have the following rights regarding your personal data:
- Access: Request access to the information we hold about you.
- Correction: Request that we update or correct your information.
- Deletion: Request that we delete your personal data (subject to legal requirements).
- Objection: Opt-out of certain processing activities, such as receiving marketing communications.
To exercise any of these rights, please contact us using the details below.
6. Cookies
Our website uses cookies to enhance your browsing experience and collect information about how our site is used. You can manage your cookie preferences through your browser settings.
7. Retention of Data
We retain personal information only for as long as necessary to provide our services or comply with legal obligations. When data is no longer required, we securely delete or anonymise it.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
BAL Drylining, Ceilings, Partitions & Construction
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.
